Support
Need help now? We’re right here – support from real people, not a call centre
Whether you’re an existing customer or new to us, but looking for support, you’re in the right place. Whether it’s a quick question or something more technical, our friendly team is just a phone call, email or message away – and we’re based right here in the South West.
Raise a ticket with us
Get support right now
Need to raise a support request? You can reach our team quickly and easily by:
- Calling us: 01626 839 839
- Emailing us: help@ubicom.co.uk
We aim to respond within a couple of working hours – often much faster – during our standard opening hours (Monday – Saturday 8.30am to 5.30pm).
Other forms of support
Helpful resources
We’re building a growing library of user guides and setup information to help you get the most from your Ubi services. You can access this here.
Need something sooner? Just ask – we’re happy to help directly.
Thinking of switching to Ubi?
If your current provider isn’t cutting it or you’re tired of impersonal call-centre service, let’s talk. We can explain how we do things differently – without the hard sell.