OUR VALUES

The way we work – helping businesses and communities to thrive

Let’s keep it simple

Our values in four points

1. We’re local, and that matters

We’re proud to call the South West home. Every member of our team is based right here, working with businesses across Devon, Cornwall, Somerset, and Dorset.

We understand the challenges local businesses face, from patchy rural connectivity to the need for flexible telecoms that grows with your business. When you choose Ubi, you’re not just choosing a same-same telecoms provider — you’re choosing a local business that’s invested in your community.

2. Personal service, no call centres (ever)

With Ubi, you’ll always know who you’re speaking to. No faceless call centres, no endless waiting on hold — just real conversations with people who know your business and your technology inside out.

Whether you need advice, quick support, or help planning your future telecoms needs, we’re here to listen and make sure you get the right outcome, not the most expensive one.

3. Flexible telecoms that fit around you

We believe telecoms should support your business—not tie it down. That’s why we offer flexible contracts designed to adapt and expand with your business.

Need to scale up? No problem. Want to switch or adapt your package? Easy.

Our job is to make sure you have the technology you need, without locking you into something that no longer works for you.

4. Truly sustainable, ethical business

We all know that doing business responsibly matters — not just for today, but for the future. It’s also important that what we do is sincere and impactful. That’s why we make decisions with sustainability in mind.

From reducing unnecessary hardware to working with local suppliers and offering energy-efficient technologies, we’re always looking for ways to lower our footprint while helping our customers do the same – which is why we’ve been a long-term partner of Ecologi.